MY SHOP >Mileage/Coupon

When orders made using coupons are cancelled (returned), coupons are restored automatically if their expiration date has not passed.

However, please take note coupons may not be restored according to company policy (cancellations, returns made due to the customer’s change of mind etc.)

Points can only be refunded when the expiration date of the points used has not passed.

In cases where refunds via the same payment method is not possible, refunds may be made in the form of secondary payment methods (points) designated by AceBiome.

Cancellations may only be requested at the stages before “Preparing shipment” and requests may be made at the My SHOP > Mileage/Coupon While cancellations may be made immediately at the payment completed stage, our approval is required at the preparing for shipping stage.

 Please take note that cancellation is not possible once the shipping process has begun and is handled through the returns process.

Returns may only be made through the customer center after the goods have been received.

Yes. We recommend using a reliable shipping service that will provide a tracking number. If return items are lost during its shipment back to us, we cannot issue a refund. Also, underpaid returns may not be delivered to us and therefore will not be processed.

* We ask for your kind understanding that processing may be delayed when additional payment by the buyer is required during the return/exchange/refund/cancellation process and  payment is not made.

Credit Card (issued Abroad), Paypal

> Refund via Original Payment Method 

> Credit Card (issued Abroad) can be refunded to secondary payment method in case of partial cancellations.

AceBiome has checked the status of all goods damage and packing condition through the process of the combined package of overseas shipping products. Nevertheless, when the goods and packaging are damaged during the long distance overseas shipping process and the customer's claim is received, Appropriate compensation will be made for product damage after the customer center verifies the responsibility.

Please contact us immediately or within 7 calendar days upon receiving your order (according to tracking information or the date you purchased) with a clear image/video of the items received, the exterior packaging and relevant order number at support@acebiome.com so we can help you get your correct products ASAP!

* The following are not eligible for returns/exchanges:

1. change of mind

2. Item which is damaged by the recipient due to lack of care

3. Open and/or used products

4. Gift cards

5. Any promotional codes, in which the terms have been stated that exchanges and returns are not allowed, are strictly not valid for exchanges or returns.

The reasons for delayed deliveries are as follows.

1. Delays due to the circumstances: Delay in stock supply, delay in product release schedule and days off etc.
2. Delays due to domestic courier circumstances: Weather, surge in volume, loss/damage during shipping process

3. Customs inspection

The specific reasons for delivery delays due to customs inspections after air freight are provided by the respective customs authorities. We ask for your kind understanding.

The final shipping costs are calculated as a sum of international shipping costs (varies according to weight and country) set by FedEx standard.

You can check the delivery update on FedEX webpage. There is a shipment tracking ID which you can see the status of your package delivery. 

We support 7-14 business days delivery for orders.

There may be cases in which the status is changed to ‘shipping completed’ regardless of whether the goods have been delivered to you as your shipping status is updated according to the shipping status provided to “MY SHOP” by the respective express couriers.